Refund policy

Return & Refund Policy

Thank you for shopping at Mirajhub! We want to ensure you have a smooth and reliable shopping experience. Because we operate locally within the United Arab Emirates through our dedicated fulfillment network, we offer a fast, straightforward return and refund process.

1. 3-Day Return & Exchange Window
We offer a 3-day return and exchange policy. This means you have 3 days after receiving your item to request a return or a replacement if the product arrives damaged, defective, or incorrect.

2. Eligibility for Returns
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide your order number and proof of purchase.

3. How to Request a Return or Exchange (Step-by-Step Method)
To initiate a return, you must follow these steps:
• Step 1: Send an email to our customer support team at hubmiraj@gmail.com with the subject line "Return Request - Order #[Your Order Number]".
• Step 2: In the email body, clearly state the reason for the return (e.g., damaged item, wrong product delivered).
• Step 3: Attach clear photos or a short video showing the issue or defect with the item.
• Step 4: Provide your physical address, contact number, and your local UAE Bank Details (Full Name, Bank Name, and IBAN number) so we can process your refund once approved.

4. The Pick-Up and Logistics Process
Once our support team reviews and approves your email request, we will schedule a courier pick-up. Our local UAE courier network will visit your delivery address to collect the physical item directly from your doorstep at no additional cost to you. Please ensure the product is packed back into its original box safely for the courier.

5. How Refunds Are Processed (Cash on Delivery & Bank Details)
Since your order was paid via Cash on Delivery (COD), the courier driver cannot hand you physical cash upon picking up your return. Instead, all refunds are securely processed directly into the local UAE Bank Account (IBAN) you provided during the email request stage. 

Important Note for Transparency: To protect our customers and maintain strict legal compliance, our global corporate accounting and primary banking operations are backed securely by Habib Bank Limited (HBL). All domestic customer payouts within the Emirates are handled directly by our local UAE distribution partners to ensure you receive your funds instantly without any international delays. 

Once the courier returns the item to our fulfillment center and it passes inspection, the approved refund will be issued via an official local bank transfer to your bank account. Please allow 3 to 5 business days for the transfer to appear in your account.

6. Cancellations Before Delivery
If you change your mind about an order before it arrives, please inform our confirmation agent during the order verification phone call, or email us immediately. Once an item leaves our local warehouse with the courier, it cannot be canceled mid-transit.

For any questions regarding our return process, please reach out to us at: hubmiraj@gmail.com